FAQ

We answer the most frequently asked questions about the chalet

Arrival and departure

Located in the Salzburger Land, between glacier, mountain and lake, the towns of Kaprun and Zell am See offer the best of the Alps: all year round you will find a variety of possibilities for holidays, sports and relaxation.

Zell am See-Kaprun is located about 1 hour south of Salzburg and about 2 hours away from Munich.

Address

Chalet Evi
Kirchgasse 10

5710 Kaprun, Austria

To the Google Maps route planner

Our private parking spaces located directly in front of the chalet (incl. a charging station for electric vehicles) are available to you as a guest of our house. Should you need more than one parking space per room or arrive with an electric vehicle, please contact us in advance.

Zell am See-Kaprun is located about 1 hour south of Salzburg and approximately 2 hours from Munich with very good public transport connections (e.g. by train).
Would you like a pick-up/drop-off service? You can choose from the following shuttle services and public bus & train connections: https://www.zellamsee-kaprun.com/de/service/anreise/shuttle-dienste

Zell am See-Kaprun is located about 1 hour south of Salzburg and approximately 2 hours from Munich and has good flight connections to the region (e.g. via Salzburg or Munich). Would you like a pick-up/drop-off service from Salzburg or Munich airports?

You can choose from the following shuttle services: https://www.zellamsee-kaprun.com/de/service/anreise/shuttle-dienste/holiday-shuttle_az-317927

For a relaxed arrival by plane or train, it is recommended to organise a transfer in advance. The following shuttle services and public bus & train connections are available:
https://www.zellamsee-kaprun.com/de/service/anreise/shuttle-dienste

Bookings & Additional Services

To book your stay at Chalet Evi please use our online booking system or contact us via our contact page.

GENERAL CANCELLATION CONDITIONS

Cancellations are only valid in writing.

Cancellation Fees::

Chalet Evi Exclusive 

  • up to 30 days before departure free of charge
  • 29 to 15 days before arrival – 70% of the arrangement price
  • from 14 day before arrival – 100% of the arrangement price
  • in case of no-show, or early departure – 100% of the arrangement price

Single bookings double room & suites

  • can be cancelled free of charge up to 3 days before arrival
  • from 2 days before arrival – 100% of the arrangement price

You can find further information in our Terms and Conditions.

Immediately after receiving your deposit confirmation, your booking is certain!

Please transfer the money onto our bank account:

Account No. 35112
Raiffeisenbank Kaprun
BLZ 19530
IBAN AT89 3501 2000 0121 9104, BIC RVSAAT2S012

You will immediately receive a confirmation of your reservation.

In our online booking system you can also pay by credit card.

Please get back to us any time, we will take care of the purchase of your Summer Card in advance. Let us know after booking how many people need a card and we will get the desired number for you.

Yes, we will gladly take care of the purchase of your ski pass in advance. Let us know after booking how many people need a pass and we will get the desired number for you.

Yes, there is a local tax in Kaprun-Zell am See. The local tax (tourist tax) is currently EUR 2.05 (from 01.10.2021 ) per person per night and is not included in the room rate and will be added to your bill upon departure.

For companies

We offer state-of-the-art technology such as high-speed WLAN throughout the building, modern presentation technology, flipcharts, various retreats for inspiration and creativity as well as catering personally tailored to your needs.

Whether it’s a conference, workshop, seminar, workcation or incentive trip: we ensure professionality, an absolute feel-good atmosphere and an all-round carefree package.

Contact us and receive our offer tailored to your individual needs.

We are happy to help you organise an appropriate social programme: skiing, hiking, golfing… whatever your heart desires.

Whether it’s a conference, workshop, seminar, workation or incentive trip: we ensure professional procedures, an absolute feel-good atmosphere and an all-round carefree package.

Contact us and receive our offer tailored to your individual needs.

Room facilities

The suites located on the top floor are air-conditioned.

More information about the layout and furnishings of the chalet can be found on the Equipment page.

 

Yes, there is a hairdryer in all rooms. Furthermore, you will find a Nespresso machine, a minibar, an LED flat screen TV, a safe, bathrobes and bath towels, velvety bed linen and cosy blankets in the rooms.

More information about the layout and furnishings in the chalet can be found on the Equipment page.

Hygiene and safety

We want you to feel not only very comfortable, but also completely safe with us! Of course, we pay strict attention to comply with current regulations and hygiene rules, keep sufficient disinfectant dispensers available and ensure regular disinfection intervals in all areas. All our disinfection products are VAH listed and certified according to EN 14476.

COVID 19: Travel Safe cancellation policy for carefree vacation planning:

  • Up to 48 h before arrival free cancellation guaranteed if:
    • there is a travel warning for the province of Salzburg or
    • there is a government quarantine order for returnees, or
    • you have tested positive for the Corona virus yourself and are in quarantine (proof required) or
    • you have received a notice of separation as a K1 person (official notice must be submitted) or
    • the Corona traffic light for the province of Salzburg is set to red, or
    • the skiing area Zell am See/Kaprun stops the whole skiing operation Covid-19 conditionally

You will find further information in our general terms and conditions.

Do you have any further questions?

Write to us

I have read and accept the privacy policy .